Terms & Conditions

Incendeo Enterprise provides products and services to you subject to the following terms, conditions, notices and disclaimers as amended from time to time at the discretion of Incendeo Enterprise. By accessing, browsing or utilizing any or all of the products and services within this website, you are acknowledging that you understand and agree to terms contained herein.

Incendeo Enterprise reserves the right to amend and change this site at its absolute discretion. In addition, we reserve the right to institute changes or amendments (with immediate effect) to any or all of the terms contained in this document and to which, by your use of this website, you will be bound.

Fraud
Unauthorized use of user account and/or the provision of a false name and/or personal details will be considered fraudulent. All fraudulent activities will be reported to the relevant authority & subject to prosecution to the fullest extent of the law.

Trademarks
All trademarks (TM/SM), wordmarks, trade names, patents, copyrights, registered names/designs, graphical imagery/inline images and other intellectual property rights embodied in or in connection with this website, products and any related information, documentation, parts or software are the sole property of their respective owners and/or holders.

Any unauthorized usage, misuse, presentation or misrepresentation of the above terms of intellectual property constitutes an unauthorized act of infringement and would be dealt with accordingly.

Orders
An order placed by you is an offer to purchase a particular item(s) at the published price and delivery charges specified on our website. All orders are subject to confirmation and acceptance by Incendeo Enterprise.

When you place an order with Incendeo Enterprise, you will receive a confirmation email prior to your order being processed. We will again notify you once your order has been processed and is ready to ship. If there is any delay in supplying/shipping an item in your order we will notify you accordingly.

You must be over the age of 18 to place an order. Photo identification may be required and delivery may be refused if proof of age is not available.

Incendeo Enterprise does not accept reservation of item(s) unless buyer pays 10% deposit of the published price in advance. In this case, we will reserve the item(s) for a maximum of 7 working days. If buyer fails to complete the transaction within the period, Incendeo Enterprise reserves the right to consfiscate the 10% deposit and relist the item for sale at its absolute discretion.

Once the item is delivered and received by you or your authorized signatory, you will own the item and it becomes your responsibility if it is lost, damaged or stolen.

Return Policy
All goods sold are not returnable, refundable nor exchangeable for cash/store credits.

Online buyers beware. Since you cannot inspect the item personally, you are buying at your own risk. Do NOT expect used items to have perfect appearance/condition. There will be some wear and tear unless otherwise specified. All our used items are tested twice and guaranteed to be in good working condition, unless otherwise specified, at the point when sellers sell their items to us and again prior to delivery (to you). All used items carry no warranty unless otherwise specified.

Please read the item description, specification and package contents CAREFULLY before you decide to purchase. Whilst every effort is made to ensure up-to-date item images and specifications are available on our site, items that you receive may differ.

Refund (inclusive of delivery/handling/packaging charges) will only be considered if, due to an error made by us, the item is not in accordance to the item description, specification or package content listed. The appropriate returns policy must be followed.

Should you wish to return an item and request for a refund, please notify us of your reason for return. Incendeo Enterprise reserves the right to decline your request for refund if we find that, in our discretion, the reason given is not valid/substantial (please refer below). Please include the following information:
- Name and Address Details,
- Product Description,
- Date of Purchase/Invoice Number,
- Reason for the Return,
- Bank Account and Name(if refund required),
- A photocopy of the original invoice

Incendeo Enterprise accepts no responsibility for loss or damage that may occur during the delivery/transit of the returned item.

Unless stated otherwise under this Return Policy, Incendeo Enterprise reserves the right to refuse any returned items that are:
- incomplete or with missing parts,
- not returned in their original packaging,
- damaged during transit (product or packaging)
- returned solely due to the reason that you do not wish to purchase the item anymore.

Selling/Trade-in
We strictly do not buy/trade any stolen items.

Sellers/Customers who trade/sell their item(s) to us will need to be over the age of 18 and will be required to bring along your IC (for Malaysians) or passport (for non-Malaysians) for verification and records.

Value for the item(s) presented will be determined by Incendeo Enterprise depending on the condition and age of item(s) and may vary from time to time. We accept negotiations for fair price.

Incendeo Enterprise reserves the right to refuse any item(s) offered/traded by sellers or customers.

Cancellations
You may cancel an order at any time prior to processing and shipping without penalty. Orders cancelled during or after processing will be subject to a 10% service fee payable immediately. Incendeo Enterprise reserves the right to apply or waive such fee at our absolute discretion.

Manufacturer Warranty
All used items unless noted otherwise, are sold without any manufacturer warranty.

For used items that come with manufacturer warranty, the warranty card will be included. All claims for warranty service should be directed to the products manufacturer or authorized service centre directly. If you are then directed to return the product from whom you purchased, then you must contact us immediately to arrange the return.

Third Party/Referral Links
Incendeo Enterprise Online website may display referral advertising hyperlinks. Incendeo Enterprise does not endorse or recommend the products, services or content of the third party site nor does it take any responsibility for the contents of any linked web sites from that site. Incendeo Enterprise is absolved from any responsibility of any results as a consequence of you linking to these sites.

Limited Liability
Incendeo Enterprise will, to the extent permitted by law, not be liable to you or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by you, whether such liability arises directly or indirectly as a result of, but not limited to:
- Any negligence, omission or wilful misconduct of Incendeo Enterprise or its employees, agents or resellers;
- the supply, performance or use of any products or services; or
- any breach by Incendeo Enterprise of its obligations under these terms and conditions or any relevant sales contract thereof.
- Incendeo Enterprise does not promise that repair facilities or parts will be available in respect of the items.

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